Updated: 15 Dec 2025
At AurValin, we want every customer experience to feel safe & confident.
If something is not right — we are here to support.
Return / Exchange Eligibility
You may request a Return / Exchange within 03 Days of receiving your order — ONLY if:
- Wrong product received
- Product defective / damaged
- Wrong size delivered (differs from invoice size)
- Wrong color / print mismatch
Not Eligible
- Product used / washed / perfume / dirty
- Tags removed / packaging removed
- Discount / Clearance / Flash Deals / Free gifts
- “Change of mind” / expectation mismatch without defect
Delivery Charges Responsibility
AurValin will pay Return shipping if:
- defect / wrong product / wrong size sent by us
Customer will pay Return shipping if:
- requesting size change preference / color preference choice
Refund Policy
Refund is only eligible after our QC verification.
If replacement stock not available → full refund will be provided.
- COD orders refund → via bKash / Nagad / Bank Transfer
- Online payment refund → same original payment method
- Refund processing timeline → typically 7-10 business days
- Shipping / COD charges are non-refundable
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
How to Request Return
Email us or Message Support with Order ID & issue details:
support@aurvalin.com
+8801870-706400